Frequently Asked Questions

Did you know Sparrow Insurance also provides tailored general business and equipment insurance too?
Talk to us about how we can help with a free comprehensive business insurance review.

Why Use an insurance broker?

If you’re a business owner in the beauty, wellness or medical industries, there are many benefits to using an insurance broker. Most business owner and professionals working in these industries are extremely time-poor and feel overwhelmed the documentation that comes with insurance, such as application forms, product disclosure statements and financial services guides.

We encourage our customers to see us as a trusted advisor, just as they would an accountant or solicitor. As an insurance broker, our job is to help you work through the forms and information and make the process as seamless as possible. The good news is, once we understand your business and you become a customer, all the hard work is done. When it comes time to renew, add a product, service or piece of equipment, we can look after everything for you.

An insurance broker will know where to search for the most ideal insurance to meet your business needs. With insight to developments in available insurances, a broker can do the research and help you understand the reason and purpose for any policy.

One major benefit from having an insurance broker is they can support you when things don’t go according to plan. Making a claim can be stressful, and a broker can help navigate you through every step of the way. We’re committed to working with our clients, regardless of where they are in the insurance cycle.

Why do an insurance review?

One of the biggest mistakes business owners and professionals in the beauty, wellness and medical industries make is to leave themselves exposed by not having enough insurance.

An insurance review by a qualified insurance broker is the ideal way to understand if you have enough insurance, taking into consideration your business needs, circumstances, equipment, and liability and indemnity requirements.

Regardless of whether you’re a new or existing customer, we offer a complimentary insurance review. By understanding your current circumstances, we can recommend the most ideal insurance for you – and help you put it in place. We see this initial review as a vital first step to educating and empowering our customers to make sound insurance decisions that protect them now and in the future.

When should I review my insurance policies?

A periodic review of your insurance policies is a wise preventive measure that can help avert any unexpected surprises. A good rule of thumb for reviewing insurance policies is when any new treatment, service or equipment is added to your business, or when any changes occur in your business that could impact your existing policy coverage. At the time when your insurance is due for renewal, we will contact you to confirm if any changes have been made since the existing policy was implemented. And in the meantime, if you are ever concerned about your insurance cover, or have questions about your existing policies, we are happy to answer any questions and resolve your concerns.

What qualifications does Sparrow Insurance have?

Sparrow Insurance is a Qualified Practising Insurance Broker (QPIB). We maintain our professional credentials by meeting the continuing professional development requirements as stipulated by the industry regulator. The Australian Securities and Investments Commission (ASIC), responsible for regulating the insurance industry, requires all insurance brokers to have attained, or be working towards obtaining their Diploma of Financial Services (Insurance Broking) qualification.

How do I know what insurance I need?

It is very difficult to know what insurance you need without first understanding your business and/or working environment. We will never recommend insurance for you unless we have taken time to understand what you do. This occurs by way of an initial detailed discussion with one of our team. Once we have that information, we can search our network of sources to find the solution that is most ideal for you.

In instances where treatments and equipment are new to the market, we will work with insurance providers to develop new insurance products. We work hard to find a way to safeguard our customers’ business, equipment and people.

How do I make an insurance claim?

There are few situations in business that cause the emotional, business and financial stress of a difficult insurance claim. Before these situations arise, most people don’t have direct experience of how to navigate the process for the best outcome. The good news is, we do.

We take your insurance claim on like it’s our own. Working with you to understand what’s happening at each step, we provide practical advice and personal reassurance. Our objective in every case is to help our customers get back to doing great business.

Want to know more about the claim process and how we care for, and work with, our customers?

Why is there so much documentation with insurance? Can Sparrow Insurance help me?

Having served thousands of customers just like you, we know how overwhelming and confusing insurance application documents can be. That’s why our approach to insurance makes it simple, painless – and personal.

Here’s how we do it:

  • We go through the documentation and complete the forms with you
  • We follow up with you as many times as necessary to get the forms done and your application finalised
  • When renewal time comes, simply respond to our email with any updated business changes or treatments added & your done.